{"id":24086,"date":"2022-05-06T20:26:50","date_gmt":"2022-05-06T18:26:50","guid":{"rendered":"https:\/\/dittaamore.it\/orders-shipping-and-returns\/"},"modified":"2022-05-06T20:26:50","modified_gmt":"2022-05-06T18:26:50","slug":"orders-shipping-and-returns","status":"publish","type":"page","link":"https:\/\/dittaamore.it\/en\/orders-shipping-and-returns\/","title":{"rendered":"Orders, Shipping and Returns"},"content":{"rendered":"<p>\n\t<span style=\"display: none;\">&nbsp;<\/span><\/p>\n<p><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\"><span style=\"text-decoration: underline;\"><strong>Orders and shipments<\/strong><\/span><\/span><\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\">To make online purchases, add the products you are interested in to your shopping cart.<\/span><span style=\"font-family: Verdana,sans-serif;\">  When you are finished, go to the shopping cart, click on &#8220;Buy&#8221; and follow the directions.<\/span><\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\"><i>Businesses, Commercial establishments, Public bodies and event organizers, can contact us by sending the request for a customized, no-obligation quote.<\/i><\/span><\/span><\/p>\n<p><strong style=\"font-family: Verdana, sans-serif;\">Packaging: <\/strong><span style=\"font-family: Verdana, sans-serif;\">Depending on the quantity or type of goods ordered, the order will be packaged in cardboard boxes with appropriate arrangements to prevent breakage during transport, or on wooden pallets of various sizes and wrapped in stretch film.<\/span><\/p>\n<ul>\n<li>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\"><strong>Shipping to Italy:<\/strong><\/span><\/span><\/li>\n<\/ul>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\">Once payment is received (immediate with credit cards and cash on delivery, a couple of working days for bank transfer) we will prepare the package for shipping the goods.<\/span><\/span><\/p>\n<p><font face=\"Verdana, sans-serif\"><i><b>COD shipping due to health emergency is no longer possible. We apologize to customers. We hope to restore service as soon as possible.<\/b><\/i><\/font><i style=\"font-family: Verdana, sans-serif;\"><b>&nbsp;Orders are accepted only after verification of advance payment by Credit Cards or bank transfer.<\/b><\/i><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\">If payment by bank transfer is not received within 5 days, the order will be deleted.<\/span><\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana, sans-serif;\">Receipt of the package will be within 2 to 3 working days on the mainland, while, for the islands, it takes a couple of days longer. We currently have the contract of shipping with the express courier company<\/span><\/span>&nbsp;<img decoding=\"async\" src=\"https:\/\/dittaamore.it\/image\/catalog\/Logo%20GLS.jpg\" style=\"width: 90.5597px; height: 46.6948px;\">&nbsp;<span style=\"font-family: Verdana, sans-serif;\">and with<\/span>&nbsp;<img decoding=\"async\" src=\"https:\/\/dittaamore.it\/image\/catalog\/Logo%20Brigl.jpg\" style=\"width: 82.3438px; height: 82.3438px;\">&nbsp;<span style=\"font-family: Verdana, sans-serif;\">For bulkier and heavier shipments<\/span>.<\/p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif;\">GLS, being a European-wide operator, once the shipment has departed, it can be tracked by the customer by receiving a link via e-mail. Brigl, a Trentino-wide operator, uses the network of correspondents through the Palletweiss circuit. To find out the status of the shipment, you will have to call or send us an inquiry email to which we will reply with the shipment number and phone number of the shipping company that will physically make the delivery.<\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\">If the goods should return to the sender for any reason beyond our control, the return of the package will be made at the expense of the originator, again by prepayment. In your interest therefore please write the &#8216;address correctly.  <span style=\"text-decoration: underline;\">Try to provide an address even if it is different from yours, but where there is always someone available to pick up the goods and a phone number to contact in case of need.<\/span><\/span><\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\">It is also recommended, in order to avoid possible misunderstandings, to always use the same e-mail\/contact address for all correspondence referring to the same order.<\/span><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva; text-decoration-line: underline;\">Any damage resulting from transportation should be reported only at the time of delivery so that insurance reimbursement practices can be initiated. No refunds will be made in other cases.<\/span><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\"><br \/><\/span><\/span><\/p>\n<p>\n\t&nbsp;<\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: verdana,geneva;\"><strong>Italy Shipping Costs:<\/strong><\/span><\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: verdana,geneva;\">Transparent and clear shipping charges; proportional to what you buy. The more you&nbsp;buy, the less you spend&nbsp;transportation<\/span><span style=\"font-family: verdana,geneva;\">. Free port for orders over&nbsp; 150.00 euros + vat excluding Calabria, Sicily, Sardinia and smaller islands where free port is obtained with orders over 300.00 euros + vat. Shipping of some items (flours, sugar, salt, biolit, and humus), due to their low price and high weight, are always charged.<\/span><\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: verdana,geneva;\">No minimum order.<\/span><\/span><\/p>\n<p><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: verdana,geneva;\"><br \/><\/span><\/span><\/p>\n<ul>\n<li><strong style=\"font-family: verdana, geneva;\">Overseas Shipping:<\/strong><\/li>\n<\/ul>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: verdana, geneva;\">Overseas shipments are possible only after payment is made by credit card or bank transfer. We do not ship COD. Transportation costs are calculated automatically by the system throughout Europe for orders up to 50 kg in weight and will be entrusted to GLS. For heavier weights or shipping to other states, please email your request to r<\/span><\/span><span style=\"font-family: verdana, geneva; color: rgb(0, 0, 0);\">you will receive a complete, detailed, no-obligation quote.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva; color: rgb(0, 0, 0);\">The company&nbsp;<\/span><img decoding=\"async\" src=\"https:\/\/dittaamore.it\/image\/catalog\/Logo%20Brigl%20trasporti%20.png\" style=\"width: 59.5781px; height: 30.0962px;\"><span style=\"font-family: verdana, geneva;\">of Bolzano and its network of correspondents, will carry out the shipment and related delivery. To find out the status of the delivery, please call or send an email inquiry.<\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\"><strong>Order cancellation:<\/strong><\/span><\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\">It is possible to cancel your order for any reason before the procedures for shipping the ordered products have begun.<\/span><\/span><\/p>\n<p><strong style=\"font-family: Verdana, sans-serif; color: rgb(0, 0, 0);\">Withdrawal\/Return:<\/strong><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><br \/>\n  <span style=\"font-family: Verdana,sans-serif;\">The Customer can make use of the right of withdrawal or reconsideration according to the current e-commerce regulations <\/span><br \/>\n<\/span>legislative reference (Legislative Decree 206\/2005)<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\">  .  <span style=\"font-family: ArialMT,sans-serif;\"> <\/span>Purchases made on the site are governed by Italian mail order law. If you got your order wrong or it does not meet your expectations, you have 10 days from the delivery date to exercise your right of withdrawal.<\/span><\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\">We will accept the return of any item by refunding the full amount (except shipping costs as required by Italian law and any goods that arrived damaged). For goods delivered with free transportation, 10% of the amount of goods including vat will be deducted.<\/span><\/span><\/p>\n<p>\n\t<span style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Verdana,sans-serif;\">In the return shipping package, which must be properly packaged, you must include a copy of the delivery note and send it to&nbsp;<\/span><span style=\"display: none;\">&nbsp;<\/span><\/span><span style=\"font-family: Verdana, sans-serif;\">&#8220;Ditta Amore Raffaele snc, via Parteli, 29 &#8211; 38068 Rovereto (TN)- Italy.&#8221;&nbsp;<\/span><span style=\"font-family: Verdana, sans-serif;\">If of interest, we can provide an estimate on re-entry costs to take advantage of the favorable costs of our subscription. In any case, the costs will be borne entirely by the customer.&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Orders and shipments To make online purchases, add the products you are interested in to your shopping cart. When<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-24086","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dittaamore.it\/en\/wp-json\/wp\/v2\/pages\/24086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dittaamore.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dittaamore.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dittaamore.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dittaamore.it\/en\/wp-json\/wp\/v2\/comments?post=24086"}],"version-history":[{"count":0,"href":"https:\/\/dittaamore.it\/en\/wp-json\/wp\/v2\/pages\/24086\/revisions"}],"wp:attachment":[{"href":"https:\/\/dittaamore.it\/en\/wp-json\/wp\/v2\/media?parent=24086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}